---
description: Resolve issues linking dashboard and support accounts.
title: Cannot locate dashboard account
image: https://developers.cloudflare.com/og-docs.png
---

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# Cannot locate dashboard account

Last updated Jun 26, 2026|Copy as Markdown|[View as Markdown](https://developers.cloudflare.com/support/troubleshooting/general-troubleshooting/cannot-locate-dashboard-account/index.md)|[Agent setup](https://developers.cloudflare.com/agent-setup/)

We are making some improvements to our support experience. This could be causing a temporary issue linking your [dashboard account ↗](https://dash.cloudflare.com) and your Cloudflare [Help Center My Activities sign-on information ↗](https://support.cloudflare.com/hc/requests).

## Accounts with paid services

If you have an account with paid services:

1. Open a case with us through our [support portal ↗](https://dash.cloudflare.com/?to=/:account/support).
2. Choose **Technical support** \> **Account** \> **Support Platform** \> **Other**.
3. For **Is your issue domain related?**, select "No".
4. For **Summary**, enter "Can't access Cloudflare Help Center My Activities."
5. Select **Add more details** or **Open a Case**.
6. For **Description**, enter a brief description of the issue using at least 20 words.
7. Select **Submit Case**.

This process will allow us to link your account inside our new support system.

## Free accounts

If you are a free account customer, you do not have access to this feature, but you can get assistance in many other ways:

* By joining the conversation in our [Community forums ↗](https://community.cloudflare.com/).
* By joining our [Discord server ↗](https://discord.cloudflare.com/).
* By checking out our [Documentation](https://developers.cloudflare.com/).
* By visiting the [Cloudflare Help Center ↗](https://support.cloudflare.com/). There you will find our most frequently asked questions, steps to issue resolution, and more.

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